Claims

Claims

Claims

Date Updated: June 1, 2024

At Bestie Express, we strive to provide seamless forwarding and shipping coordination services. In the event of any issues with your shipment, we are here to assist you in filing claims with our partner carriers. Please follow the steps below to file a claim and ensure a smooth resolution process.

1. Eligibility for Claims

  • Claims can be filed for lost or damaged shipments.

  • Claims must be filed within the stipulated time frame set by the respective partner carrier.

  • Ensure you have all necessary documentation, including the original shipment documentation and proof of value.

2. Steps to File a Claim

Step 1: Contact Bestie Express

  • Reach out to our customer service team to initiate your claim process.

Step 2: Provide Necessary Information

  • You will need to provide the following details to our team:

    • Shipment tracking number

    • Description of the issue (e.g., lost or damaged shipment)

    • Original shipment documentation

    • Proof of value (e.g., invoices or receipts)

    • Photos of the damaged shipment (if applicable)

Step 3: Bestie Express Follows Up

  • Bestie Express will assist you by following up with the respective partner carrier on your behalf.

  • We will keep you informed about the status of your claim and any additional information required.

Step 4: Resolution

  • The partner carrier will process the claim and determine the outcome.

  • Once a decision is made, Bestie Express will communicate the result to you and facilitate any compensation or resolution as determined by the partner carrier.

3. Important Notes

  • Bestie Express acts as a facilitator and is not liable for the outcome of the claims process.

  • The resolution of the claim is subject to the policies and terms of the respective partner carrier.

  • Additional insurance coverage is recommended for valuable items to ensure adequate protection.

4. Contact Information

For any questions or assistance with filing a claim, please contact us at:

By using Bestie Express services, you acknowledge that you have read, understood, and agreed to the claims process as outlined above.

Date Updated: June 1, 2024

At Bestie Express, we strive to provide seamless forwarding and shipping coordination services. In the event of any issues with your shipment, we are here to assist you in filing claims with our partner carriers. Please follow the steps below to file a claim and ensure a smooth resolution process.

1. Eligibility for Claims

  • Claims can be filed for lost or damaged shipments.

  • Claims must be filed within the stipulated time frame set by the respective partner carrier.

  • Ensure you have all necessary documentation, including the original shipment documentation and proof of value.

2. Steps to File a Claim

Step 1: Contact Bestie Express

  • Reach out to our customer service team to initiate your claim process.

Step 2: Provide Necessary Information

  • You will need to provide the following details to our team:

    • Shipment tracking number

    • Description of the issue (e.g., lost or damaged shipment)

    • Original shipment documentation

    • Proof of value (e.g., invoices or receipts)

    • Photos of the damaged shipment (if applicable)

Step 3: Bestie Express Follows Up

  • Bestie Express will assist you by following up with the respective partner carrier on your behalf.

  • We will keep you informed about the status of your claim and any additional information required.

Step 4: Resolution

  • The partner carrier will process the claim and determine the outcome.

  • Once a decision is made, Bestie Express will communicate the result to you and facilitate any compensation or resolution as determined by the partner carrier.

3. Important Notes

  • Bestie Express acts as a facilitator and is not liable for the outcome of the claims process.

  • The resolution of the claim is subject to the policies and terms of the respective partner carrier.

  • Additional insurance coverage is recommended for valuable items to ensure adequate protection.

4. Contact Information

For any questions or assistance with filing a claim, please contact us at:

By using Bestie Express services, you acknowledge that you have read, understood, and agreed to the claims process as outlined above.

Date Updated: June 1, 2024

At Bestie Express, we strive to provide seamless forwarding and shipping coordination services. In the event of any issues with your shipment, we are here to assist you in filing claims with our partner carriers. Please follow the steps below to file a claim and ensure a smooth resolution process.

1. Eligibility for Claims

  • Claims can be filed for lost or damaged shipments.

  • Claims must be filed within the stipulated time frame set by the respective partner carrier.

  • Ensure you have all necessary documentation, including the original shipment documentation and proof of value.

2. Steps to File a Claim

Step 1: Contact Bestie Express

  • Reach out to our customer service team to initiate your claim process.

Step 2: Provide Necessary Information

  • You will need to provide the following details to our team:

    • Shipment tracking number

    • Description of the issue (e.g., lost or damaged shipment)

    • Original shipment documentation

    • Proof of value (e.g., invoices or receipts)

    • Photos of the damaged shipment (if applicable)

Step 3: Bestie Express Follows Up

  • Bestie Express will assist you by following up with the respective partner carrier on your behalf.

  • We will keep you informed about the status of your claim and any additional information required.

Step 4: Resolution

  • The partner carrier will process the claim and determine the outcome.

  • Once a decision is made, Bestie Express will communicate the result to you and facilitate any compensation or resolution as determined by the partner carrier.

3. Important Notes

  • Bestie Express acts as a facilitator and is not liable for the outcome of the claims process.

  • The resolution of the claim is subject to the policies and terms of the respective partner carrier.

  • Additional insurance coverage is recommended for valuable items to ensure adequate protection.

4. Contact Information

For any questions or assistance with filing a claim, please contact us at:

By using Bestie Express services, you acknowledge that you have read, understood, and agreed to the claims process as outlined above.