Terms of Delivery

1. Scope of Services

Bestie Express acts as a third-party forwarder, coordinating local and international deliveries through our partner carriers. We do not handle parcels or perform deliveries directly.

2. Shipment Preparation

• Packing and Labeling: Customers are responsible for securely packing and labeling shipments.
• Prohibited Items: Prohibited items include hazardous materials, illegal substances, perishable goods, and any other items restricted by our partner carriers.
• Documentation: Customers must provide accurate documentation and declare the correct value of the shipment.

3. Delivery Schedule

• Estimated Delivery Times: Bestie Express coordinates deliveries based on the estimated times provided by our partner carriers. These times are not guaranteed.
• Delays: Delivery times may be affected by external factors such as weather, customs delays, or other unforeseen circumstances.

4. Pickup and Drop-off

• Scheduling: Customers can schedule pickups through our website or customer service hotline.
• Accessibility: Pickup and delivery locations must be accessible, and authorized personnel must be available to hand over or receive shipments.

5. Tracking and Updates

Customers can track the status of their shipments through the websites of our partner carriers. Bestie Express will provide the necessary tracking information.

6. Liability and Insurance

• Bestie Express is not liable for loss or damage to shipments. Liability for loss or damage rests with the respective partner carriers.
• Additional insurance coverage is recommended for valuable items to ensure adequate protection.

7. Customer Responsibilities

• Ensure all shipment information is accurate and complete.
• Adhere to all packaging and labeling guidelines provided by Bestie Express and our partner carriers.